Plan enquiries
If you have any questions about the Perenco UK Pension Plan generally, you should address your enquiries to the Pensions Manager at:
The Pensions Manager
Perenco UK Limited
8 Hanover Square
London
W1S 1HQ
Perenco UK Pension Plan helpline:
The Trustee Company has set up a helpline to assist you with any queries you may have regarding the Plan. The contact details are:
Telephone: 0345 602 5366
E-mail: perenco@capita.co.uk
Web: www.hartlinkonline.co.uk/perenco
Or you can write to the following address:
Perenco Administration Team, Capita, PO Box 555, Stead House, Darlington, DL1 9YT
Please note this helpline cannot provide you with any financial advice.
Useful information
The Pensions Ombudsman
The Pensions Ombudsman may investigate and determine any complaint or dispute of fact or law in relation to an occupational pension plan made or referred in accordance with the Pension Schemes Act 1993. They may be contacted at the office of the Pensions Ombudsman:
10 South Colonnade, Canary Wharf, E14 4PU.
Telephone: 0800 917 4487
E-mail: enquiries@pensions-ombudsman.org.uk
The Pensions Ombudsman will usually expect the Trustee Company and the Pensions Advisory Service to have been approached before he will investigate any complaint himself.
The Pension Tracing Service
If you leave service and cannot trace the Trustee Company when benefits are due, you can obtain information about the Plan (including an address at which the Trustee Company may be contacted) from the Pension Tracing Service.
The Pension Tracing Service is part of the Department for Work and Pensions. It may be contacted at:
The Pension Service, 9 Mail Handling Site A, Wolverhampton, WV98 1LU
The Pensions Regulator
The Pensions Regulator is the regulatory body for work-based pension plans in the UK.
Its objectives are:
- To protect the benefits of members of work-based pension plans;
- To promote good administration of work-based pension plans; and
- To reduce the risk of situations arising that may lead to claims for compensation from the Pension Protection Fund.
The Pensions Regulator has wide powers and can become involved in the running of a plan if trustees, employers or professional advisers do not carry out their duties properly.
The Pensions Regulator can be contacted at:
The Pensions Regulator, Napier House, Trafalgar Place, Brighton, BN1 4DW
Website: www.thepensionsregulator.gov.uk
MoneyHelper
You can go to the MoneyHelper website to find out about the different ways you can take your pension from the Perenco plan. Their pension specialists are impartial - they don’t recommend products or companies and won’t tell you how to invest your money. You can book an appointment over the phone or in person somewhere local to you.
The government has introduced MoneyHelper to combine the free impartial guidance of Pension Wise, the Money Advice Service and the Pensions Advisory Service. Through MoneyHelper you can:
Cover a range of options to help you understand the decisions you face.
Find out about the ways of taking your retirement savings. They can tell you what’s tax-free and what’s not, and how much you’ll get after tax.
Visit www.moneyhelper.org.uk to find out more. If you’re still unsure about your options, we recommend you speak to a financial adviser.
You can find one in your local area by visiting: www.unbiased.co.uk. Please note, financial advisers will usually charge a fee for their services. However, a good financial adviser will help you to make decisions that are appropriate to your own financial circumstances.
You should check their charges and areas of expertise before appointing a financial adviser.